nupk's Privacy Policy — Your Data, Our Responsibility

1. Introduction & Scope

nupk is an online casino and betting platform serving users in Bangladesh. We believe that personal privacy is a fundamental right. That is why nupk always treats user information with the utmost respect and responsibility.

This privacy policy explains what types of information we collect, how it is used, how long it is stored, and under what circumstances it may be shared with third parties. Each section listed below applies to all visitors of our platform, whether registered or unregistered.

This policy may be updated from time to time. For any significant changes, we will notify you through the site. The latest version of the policy will always be available on this page.

2. What Information We Collect

The following types of information may be collected when opening an account and using services on nupk:

a. Information Provided Directly

• Name and identity details (such as full name, date of birth)
• Contact information (mobile number, email address)
• Account login identifier (username)
• Financial transaction information (deposit and withdrawal records, relevant details of bKash, Nagad, or Rocket accounts used as payment methods)
• Documents required for identity verification (national identity card or other valid identification details)

b. Automatically Collected Information

• IP address and device-related information (operating system, browser type)
• Session data collected through cookies and tracking technologies
• Usage patterns and navigation information on the site
• Transaction logs and gaming activity history

c. Information Received from Third Parties

In some cases, information may also be collected from trusted third-party service providers for the purpose of identity verification, fraud prevention, or meeting legal obligations.

3. Purpose of Data Use

Collected information is used only for the following legitimate purposes:

• To complete account registration and identity verification processes
• To ensure processing of deposits, withdrawals, and transactions
• To provide customer service and support (via live chat and email)
• To ensure platform security and prevent fraudulent activity
• To comply with and enforce responsible gaming policies
• To meet legal and regulatory obligations
• To improve service quality and enhance user experience
• To inform users about relevant promotional offers and bonuses (for consenting users only)

4. Cookies & Tracking Technologies

Cookies are used on the nupk website. Cookies are small data files stored on your device that help improve the functionality of the site. We primarily use three types of cookies:

Essential Cookies

These are essential for the core functionality of the site. Without them, login, session management, and security features will not work. These cookies cannot be disabled.

Functional Cookies

These help remember your preferences and settings, such as language selection and previous session information.

Analytical Cookies

These are used to monitor site usage and provide information for improving service quality. This data is kept in aggregated and anonymised form.

You can manage cookies through your browser settings. However, disabling some cookies may cause certain site features to not function properly.

5. Sharing Information with Third Parties

nupk never sells your personal information or shares it with third parties without permission for commercial purposes. However, information may be shared in the limited circumstances below:

• Service Providers: Trusted partners handling necessary functions such as payment processing (bKash, Nagad, Rocket), technical support, and identity verification may receive only the information required. They are also bound to uphold the same privacy standards.
• Legal Obligations: Information may be disclosed as required to comply with court orders or lawful directions from government authorities.
• Fraud Prevention: Information may be shared with regulatory bodies for the purposes of anti-money laundering (AML) and fraud prevention.
• Business Transfers: In the event of a business merger or acquisition, user information may be transferred, though the protections of this policy will remain in place.

6. Methods of Data Protection

nupk adopts industry-standard technical and organisational measures to protect your personal information:

• SSL (Secure Socket Layer) encryption is used for all data transmission
• Stored data is kept in encrypted databases
• Access to financial information is strictly controlled and logged
• Regular security audits and vulnerability assessments are conducted
• Staff are trained in data protection and bound by confidentiality agreements
• Two-Factor Authentication is available

However, no organisation can guarantee 100% security when transmitting information over the internet. While we take every precaution, we also ask you to keep your account password confidential.

7. Data Retention Period

nupk retains your information only for as long as necessary. General guidelines are provided below:

• All information is retained for as long as the account remains active
• Even after an account is closed or becomes inactive, information may be retained for the period required to meet legal obligations and resolve disputes
• Financial transaction records are retained for the period specified by applicable law
• Marketing data is deleted as soon as possible after marketing consent is withdrawn

8. Your Rights & Controls

As a user of nupk, you have the following rights over your own personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though if legal obligations exist, complete deletion may not be possible.
• Right to Object to Processing: You may object to the use of your information for marketing purposes and may withdraw marketing consent at any time.
• Right to Data Portability: In some cases you may receive your information in a common, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

9. Protection of Minors

nupk enforces strict age verification. Our platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information.

10. International Data Transfers

Our servers and third-party service providers may be located outside Bangladesh. In such cases, data transfers are conducted in accordance with internationally recognised data protection standards. We ensure that information transferred abroad receives the same protections described in this policy.

11. Third-Party Links & Services

The nupk platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers have their own privacy policies for which we are not responsible. It is recommended that you read their respective policies before using their services.

12. Policy Changes & Updates

nupk reserves the right to review and update this privacy policy from time to time. For any significant changes, we will notify you through one or more of the following methods:

• Displaying a notice on the site's main page
• Sending a message to your registered email
• Obtaining consent at login

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.